We accept: Visa /Master Card , American Express and Discover for US, Canada and EU cardholders, all other major credit cards through PayPal, wire transfers, personal and company checks, cashiers checks, money orders, Western Union and Money Gram transfers.
All orders are paid by company or personal checks are the subject to 5 business days hold prior to shipping.
In rare cases, to prevent unauthorized transactions we reserve the right to request additional Credit Card holder's information like: copy of driver license or another form of ID, Scanned Copy of Credit Card, and copy of CC statement.
We reserve the right to cancel any order and refund payment if it is not complied with the transaction security policy.
All orders are paid by wire transfers, money transfers, cashiers checks, Credit Cards and trough PayPal will be shipped out within 3- 4 business days.
Credit Card and PayPal payments require the confirmed address (billing and shipping address has to be the same). If you would like your Items to be shipped to the different address or if your PayPal account address is not confirmed, you have to use one of the alternative payment methods.
Payments are refundable according to our warranty polices.
We ship to North and South Americas by FedEx, DHL and USPS only from our shipping facility in New York, USA. All shipments are insured for the actual value. The original invoice will be supplied with each shipment and will include information about the serial numbers, payment and shipping information.
Please note: as a shipper, we can’t control any Customs clearance or other Postal delays in the country of destination. We guaranty fast processing times from our shipping facility only.
Tracking information will be provided to you at the day of shipping.
International customers: countries have various Customs duties and/or taxes. Recipients of imported goods are liable for any customs fees and/or taxes of their country which will be collected locally. Please check the relevant customs website.
Local pick up is available for wholesale orders only from our office in Brooklyn, NY for no shipping or handling fees.
Please note:
All service related questions: usernames, passwords, access codes, payments for services, quality of the channels, installations and configurations - have to be addressed to your IPTV service provider.
As a manufacturer, Infomir is not involved in any content distribution activity, no subscription services are provided by our authorized distributors or us, we do not supply with a service provider’s list.
For the specific technical questions, please fill out our support form:
https://www.infomir.eu/eng/support/form/
You will receive the response within 1 business day. No over-the-phone or on-line live support services are currently available.
Infomir learned about the fact of illegal interactive TV services provided to users by:
FUTUBOX
US/MEX IPTV
IKS PRIVATE SERVER
MY IPTV UK
FTA/ IPTV ZETA
IPTV STALKER
IPTV DONATIONS
MUNDO IKS
The MAG Set-Top Boxes appear to be involved in using content without the rightholder’s consent. Governed by the current legislation, Infomir warns the OTT service providers that illegal content distribution and usage is prosecuted under copyright law.
All service, support and sales related requests for those companies, their distributors and customers will be denied.
We strongly recommend our partners, clients and distributors to abstain from business contacts with the above mentioned services or from any other pirate resources in order not to violate the law.
Infomir warns that there are counterfeit MAG 250 Set-Top Boxes made in China available on the market.
Unlike the pirate-made devices, the original MAG250 Set-Top Boxes are made in Europe using high-quality materials and advanced technologies.
Counterfeit TV Set-Top Boxes are not working properly, have a very high rate of defective products, are incompatible with software upgrade and are not covered by warranty.
Import and distribution of this clone boxes is illegal.
Buy original, do not support pirate companies.
Our team continues to operate at full steam even under the quarantine caused by the COVID-19 pandemic. We are doing our best to fully satisfy the needs of our customers.
Most of our employees work from home, and we are still able to ship products: all warehouse employees are provided with individual protective gear and work in shifts.
Our goal is to provide the same high-quality products and services as usual.
Thank you for your trust. Together, we can power through any temporary difficulties that stand in our way.
Infomir,LLC
174 Bay 49th Street
Brooklyn, NY 11214
Tel: +1(631)833-4207
e-mail: sales@infomir.us
Office Hours: Mon - Fri 9AM - 5PM EST
Weekends and Holidays: Closed
